- On the left-hand side menu, go to "My Contacts" and click on "All Contacts" to group individual contacts.
- Select the contacts you want to add or remove to a group.
- Choose the "Add to Group" or "Remove From Groups" option.
- A dropdown menu will appear, allowing you to select which group to assign these contacts to.
- You can also create a new group to add them if the group you want doesn't exist yet.
- Click Save.
Note on Subscriber Behavior When Removing Contacts from a Group
When a contact is removed from a group after that group has already been subscribed to a campaign, the contact remains subscribed to the campaign.
This happens because campaign subscriptions are recorded at the moment the campaign is launched or scheduled. The system does not retroactively update the campaign’s subscriber list when group membership changes.
As a result:
- Removing a contact from a group does not unsubscribe them from any campaign the group was previously subscribed to.
- The campaign’s “Total Subscribers” count will still reflect the original number of contacts present at the time of launch.
- There is currently no historical record of which groups a contact belonged to when they subscribed to a campaign.
This explains cases where contacts appear to receive a campaign even after being removed from a group.
Note: When removing contacts from a group, you will only see the groups that are currently assigned to those contacts rather than all the groups in your account. If you do not see the group you want to remove the contact from in the dropdown menu, it means they are not part of that group.