Snappy Kraken products may be connected to a compliance workflow. This means that content must be submitted to your compliance team before they are launched.
Getting Your Profile Approved
On some of our platforms, you will be required to submit your business information to your compliance team before you can access the rest of the Campaigns app.
Once you go through the onboarding process and fill out all the steps, you will be prompted to download your profile.
- Download your profile and review it to ensure all information is accurate.
- Next, submit your profile to your enterprise compliance team.
Note: This needs to be done through your enterprise's internal tool. - Once it is approved, you should receive a notification from your compliance department. Please contact your compliance team if there are any delays.
- You should now have access to the rest of the Campaigns platform.
Editing a profile after compliance review
If your profile was rejected or needs edits, you will need to follow the above process again to resubmit to compliance.
- Access the Business Information page by typing /account after snappykraken.com in the address bar, as shown below.
- Click the Unlock Profile link on this page.
- You will be a confirmation screen, click Yes.
- You can now make the necessary changes to your business information on the account page.
- After completing the updates, download your profile from the business information page and submit it using the process above.
Getting Campaigns and Emails Approved
Similarly, some of our enterprise platforms require campaigns and email approval when they have been personalized.
Once you have completed personalizing your campaign, the platform will require approval before you can schedule or launch it.
- At the bottom of your Campaign timeline, select the "click here" link within the success text.
- This action will generate a compliance PDF, which should download directly to your computer. If it doesn't download automatically, you should see an option to download it manually.
- Note that your campaign will be locked, and you will not be able to make any edits until it is approved.
- Submit the downloaded PDF to your enterprise compliance team.This needs to be done through your enterprise's internal tool or process.
- Once approved, you can return to the campaign and the option to schedule or launch it will be available.
If you make any new edits during or after approval, you will need to generate a new pdf and submit it again.
Compliance Archiving
Social media: If you use a social media archiving and monitoring service that captures your social media activity, it will also capture everything that Snappy Kraken posts on your behalf. This includes applications like Smarsh, Actiance, Erado, Global Relay, and other similar services.
Email replies: All replies come through the email address you provide. Those messages will be captured as long as that email is registered with your compliance archiving and monitoring service.
Email sends: Emails from our servers will not be captured by your email monitoring service unless journaling is set up. If you require journaling on your account please contact support with the email address that emails will be journaled to.
Additional Information: All content is permanently archived on the Snappy Kraken system and can be downloaded in PDF format anytime. Further usage and contact reports are also available to comply with SEC Rules 17a-3 and 17a-4 and FINRA Rules 3110 and 4511.
Common Questions
My campaign/account was approved, but nothing happened.
- Please verify that your submission was not automatically approved. A human must approve all submissions to be valid.
- If your submission was manually approved, we recommend contacting your compliance team to confirm whether they approved the campaign within Snappy.
- If you have verified that your submission was approved and your compliance team has approved it inside Snappy, please contact support@snappykraken.com for further assistance.