How to Access a Single Contacts Information Card

  1. Start by clicking the "My Contacts" icon on the left-hand side menu.
  2. Go to "All Contacts"
  3. Select the contact you would like to manage.
    • This will take you to the individual contact card. 

Editing/ Updating a Contact 

Personal, Communication, and Additional Details

  1. From within the individual contact card, click on the pencil icon for the section that you want to edit.
  2. Update the correct field on the window that opens up.
  3. Click Save.

Actions

You can also export, remove, or globally unsubscribe a contact from within this page. Simply click the Actions button and select the action you want to perform. 

Add/Remove to Groups

  • Under groups on the contact card, click the plus icon to add the individual contact to a group. 
  • Click the x icon beside the group to remove the contact from that specific group. 

Any changes you make will require you to select the "Save" button before moving on.

NOTE: Do not delete globally unsubscribed contacts as this can lead to accidentally re-subscribing them in the future. Instead, we recommend you leave globally unsubscribed contacts alone. The Snappy Kraken system will automatically not send content to globally subscribed contacts. 

To learn more about unsubscribed contacts, visit What Do Bounced, Suppressed Bounce, Global Unsubscribe, and Complained Mean?