If you used the send test button but didn’t receive the email, it’s usually because the sender and recipient addresses are the same (e.g., sending from "info@yourcompany.com" to "info@yourcompany.com").
Why This Happens
If your email system receives a message from your own domain that it didn’t send directly, it may treat the email as suspicious. Even though Snappy Kraken is a trusted sender, some systems still flag these messages as potential spoofing because they're being sent outside your organization. As a result, the email can be blocked or not delivered.
How to Fix This:
To ensure a successful delivery of test emails to your own domain:
- Use a different test email address. Send test emails to an external address (such as a Gmail or Outlook account) to avoid internal filters that may block the message.
- Whitelist Snappy Kraken’s sending domain or IP address. Contact your IT administrator or email provider to whitelist our sending subdomain. This tells your system that Snappy Kraken is an approved sender.
- When you whitelist an email, you’re adding it to a list of approved senders. This allows emails from that address to bypass spam filters and other security measures.
- Check that your email domain is verified.
If test emails still aren’t sending, submit a ticket and we’ll investigate.