How Resuming Works

  • Campaigns resume in the same timeline: If a contact received emails 1 and 2, and was 5 days away from receiving email 3 when the campaign was stopped, they will receive email 3 five days after you resume the campaign.
  • No duplicate emails are sent: Contacts who have already received emails will not receive them again. The campaign picks up where it left off for each individual contact.
  • No automatic posting or sending: When you resume a campaign, nothing will be sent or posted automatically until the scheduled timeline triggers the next step.

Steps to Resume a Campaign

  1. Go to My Campaigns in the left-hand side menu.
  2. Find the stopped campaign you want to resume.
  3. Click the three dots icon beside the campaign.
  4. Select the option to resume or relaunch the campaign.
  5. The campaign will continue sending emails and posting social content according to its original schedule.

Checking Campaign Status

In the campaign editing timeline, you can see:

  • Active/sending steps: These are currently being sent to contacts
  • Pending steps: These are scheduled to be sent in the future

This helps you understand exactly where each contact is in the campaign sequence.

Important Notes

  • Resuming a campaign does not require you to reschedule emails or social posts manually.
  • The campaign automatically continues based on where each contact was in the sequence when it was stopped.
  • You can review the campaign timeline before resuming to ensure everything is set up as intended.